Product Support: FAQ

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BizPlanBuilder v8.0

Windows 2000 / XP & Office XP Problems

If Office XP hasn't yet been activated, it can cause automation errors.

The fix is to "activate" Office and /or activate Windows XP.

Please Install the Latest Windows & Office Updates

From your (desktop) START menu, click on 'Windows Updates' and follow the directions to download Windows and Office patches (Service Packs). That should solve this problem once and for all. Please make sure you have updated to ALL of the service packs... Windows 2000 has 3 (SP3 includes all of them). Windows XP has one (SP1, and it solves the problem!)

One more thing to do:

The problem is probably from several registry settings that were set incorrectly during Microsoft Office install. (How does this happen?! God only knows!)

Anyway, in order to solve the problem, download the patch (below) to your desktop, then double-click on its icon to automatically install it where it needs to go.

Click here to download the patch.

These are some of those wacko problems that drive us all crazy...

Thank you for your understanding and patience.

We are working to do our best to prevent this from ever happening again.