Product Support: FAQ

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BizPlanBuilder v10 /11

How to... Solve error messages re: "normal.dot"

Every time you open *Microsoft Word*, you go to a *blank page*. That blank page is called Normal.dot. If you ever open Microsoft Word, and you don’t get a blank page, then your Normal.dot file has somehow been changed.

OK – so, how do you *get rid* of that page and get back to a blank page. You simply have to* delete* your Normal.dot file. The next time you start Microsoft Word, you will have a *blank page.*

So how do you delete the *Normal.dot file*. Here are some simple steps to deleting it.

1. Double click on *My Computer*.

2. Click on the *Tools* menu in the top menu bar.

3. Click on *Folder Options...*

4. Click on the *View* Tab

5. Click on the little button next to "*Show hidden files and folders*" (in the _Advanced Settings_ box)

6. Click *OK.*

7. Double click on *Local Disk (C:)*

8. Double click on the *Documents and Settings* folder

9. Double click on the folder with your *user name*

10. Double click on *Application Data*. (That folder will be dimmed)

11. Double click on the *Microsoft* folder.

12. Double click on the *Templates* folder.

13. Right click on the *Normal.dot* file and delete it

14. Now you need to / *hide* /your hidden folders again

15. Click on the *Tools *menu in the top menu bar.

16. Click on *Folder Options...*

17. Click on the *View *tab.

18. Click on the little button next to "*Do not show hidden files and folders*" (in the _Advanced Settings_ box)

19. Click on *OK*.

20. Close all the open windows and you are done!